Frequently asked questions
Quick answers about visits, insurance, and membership.
Visits
How do I book a visit?
Book online, call us at (726) 242-3011, or send us a message. We’ll confirm your time.
Book online →What are your hours?
Monday to Friday, 8 AM to 5 PM. Members can reach their doctor any time.
Where are you?
Our clinic is at 22211 I-10, Suite 1206, San Antonio, TX 78257.
Get directions →Can I be seen quickly?
Members get same-day or next-day visits. Everyone can come in for urgent needs like sprains, stitches, and sudden illness.
What happens at my first visit?
An unhurried visit. We go over your health history and what’s bothering you, and do an exam. You leave with clear next steps.
Do you offer video visits?
Yes, for some visits, like follow-ups and going over results. Ask when you book.
Do you speak Spanish?
Yes. Visits are available in English or Spanish.
How do I give feedback?
Tell any member of our team, or leave us a review on Google. We read every one.
Insurance and membership
Do you take my insurance?
We accept most major plans for regular visits, including Blue Cross Blue Shield, UnitedHealthcare, Aetna, Cigna, and Humana. We can check your benefits before you come in.
What’s the difference between membership and an insurance visit?
Membership is a flat fee for 24/7 access to your doctor, same-day or next-day visits, and longer appointments. An insurance visit is a regular visit during clinic hours, billed to your insurance, with no membership fee.
Compare them side by side →How much is membership?
A flat monthly, quarterly, or annual fee, with no surprise bills. Call us for current prices.
See membership plans →Can I reach my doctor after hours?
Members can call, text, or email their doctor any time. Everyone else can call the clinic during opening hours.
Can I switch or cancel later?
Yes. There are no long contracts. You can change how often you pay, or move between membership and insurance visits.
Our care
Can you treat urgent problems?
Yes, for everyone, member or not: sprains, cuts that need stitches, sudden illness, and other problems that don’t need the ER.
Urgent care →Do you do checkups and screenings?
Yes. Yearly checkups, screenings, and vaccines.
Primary and preventive care →Do you offer mental health care?
Yes. Talk therapy, medicine, and other treatments for anxiety, depression, stress, and more.
Mental wellness →Still have a question?
Call us or send a message. We reply within one business day.